WARRANTY INFORMATION RETURN
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We do not accept
C.O.D. at this time sorry. All orders are shipped via U.P.S. Please
have your E-mail address ready to give us so we can give you
the U.P.S. tracking # so you can see right where your order
is and when it well get to you.
Our offices are
open from 11am to 6pm Eastern Time, Tuesday through Friday
and 10am to 4pm Saturday, Closed Sunday- Monday
Please read all of the warranty
and return policy information below prior to placing an order.
PURCHASING AN ITEM ON THIS SITE, THE CUSTOMER AGREES TO ABIDE
BY THE POLICIES SET FORTH ON THIS PAGE.
For most orders shipping
will calculate correctly when you place your order. In the event
that no freight is calculated, or freight is calculated incorrectly,
Edge Paintball reserves the right to add freight or correct
the calculated amount. A 2% Insurance fee(not to exeed $5.00)
will be added to the sub-total of all orders. We Have Never
Has To Do This Yet.
Warranties for products
vary product by product. All warranties are provided by and serviced by
manufacturer of the corresponding product. Edge Paintball does not provide
any warranty service. Neither the manufacturer or Edge Paintball will be
responsible for freight of items requiring warranty service.
No warranty on paintballs.
Edge Paintball inspects each and every lot of paint purchased to ensure
the best quality product prior to shipping. Upon shipping the product,
it is understood that many factors play a role in the quality of the product
upon receipt. These factors include quality of handling and the climate
that the paintballs are exposed to in transit. Specifically damaging to
paint is cold weather exposure. Edge Paintball may choose to delay the
release of product in order to minimize your risk of exposure to product
damaged by the weather conditions that are beyond our control. Additionally
be advised to plan for cold weather seasons and avoid having product in
transit for more than one day when cold weather (temperatures below 40
degrees) is a factor.
Paintballs damaged in transit
by either weather conditions or rough handling is the customers responsibility!
Be sure to inspect the package when the product is delivered. If you need
to file a claim for damaged goods with UPS be sure that you note the damage
on the bill before you sign for the product.
Gun manufacturers warranties
vary by manufacturer. All guns carried by Edge Paintball, include a minimum
90 day factory warranty. Some, such as Tippmann Pneumatics and ACI, offer
a warranty of 1 full year. Any warranty service required must be directed
to the manufacturer.
Note that, like tires on
an automobile, o-rings, springs, and cup seals are generally not covered
by any manufacturer and are considered consumable parts. Installation of
aftermarket parts and unauthorized "airsmith" modifications may void your
factory warranty. No refunds or credits will be issued for guns that have
been used or modified in any way.
General All warranties are
provided by and serviced by the manufacturer of the corresponding product.
Edge Paintball does not provide any warranty service.
A. ONLY UNUSED, UNOPENED
ITEMS MAY BE RETURNED TO Edge Paintball FOR CREDIT. Use is defined as any
attempt to install, fire, wear, or wash.
B. ALL ITEMS RETURNED TO
Edge Paintball FOR ANY REASON ARE SUBJECT TO A 20% RESTOCKING FEE.
C. Freight associated with
returns for any reason are strictly the responsibility of the sender. FREIGHT
PAID WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES.
D. Inspect your products
carefully upon receipt. Absolutely no returns will be accepted after 10
days of the original invoice date.
E. The original invoice must
be included in the returned
package to ensure
prompt and accurate processing. Save your invoice. Absolutely
no return can be accepted without a copy of the original invoice.
F. Products that
are returned to Edge Paintball that do not qualify for a credit
or refund will be returned to you at your expense. If an item
is returned that has been opened or used in any way it will
be returned to you at your expense.
A. Edge Paintball , reserves
the right to change prices and terms without notice. All prices and products
are subject to availability.
B. Edge Paintball
does not guarantee any time of delivery and can not be held
responsible for any damages or losses due to missed or delayed
Although 95% of
all shipments do arrive in less than 5 working days. If there
is a time that you need it by, double emphasize that at
the time you place your order and ask if there will be a problem
with that time frame. But still mistakes can happen and you
may not receive what you ordered or at what time you thought
it would arive, So it is recommended that if you MUST without
a doubt and your life depends on it get what you order,at an
exact time, It is better and recommended that you buy it from
a local shop and put it in your hand then and there.
C. Why are prices
higher instore than online? Because online stores run on minimal
profit if any at all, So therefore there is little or NO customer
service (meaning if there is a problem with your gun,order,parts,times,etc.
we simply can not help you if you're 2000 miles away. You must
pack things up and ship them yourself so as you can see if there
is any kind of problem being parts,gun,order,time,broken,doesn't
work,change mind,etc,,you are on your own) so by purchasing
something online you get one thing and one thing only THE LOWEST
PRICE POSSIBLE, But will get no customer service, ............
On the other hand
if you buy in store( and pay more, A lot more sometimes) and
have a problem,you can simply take it back and get a refund,
exchange, get it fixed, complain to someone's face so you just
feel better, and get it done much much faster and don't have
to worry about shipping stuff back and froth.
So here's what I
recommend, if you are a well rounded person who was raised by
parents that cared enough to teach you patience, or are a parent
that cares enough to raise a child up not to whine and cry till
you give them what they want (Not Need,, Remember This Is Just
A Toy To Play With Not A Got To Have To Live Thing), But teach
them to shut up and have patience so that they grow up to someday
be themselves a well rounded person with a good grasp on reality,
And have a good idea how to fix things and make things work
and don't mind spending time working on or maintaining things
even when everyone around you is playing and having fun. And
you don't complain even when things don't go your way. Then,
We Highly Recommend Buying Online!!
Or If you dont see
yourself as someone described above then we highly recommend
Buying Instore,(And paying more for customer service) Or not
buying or attempting to play paintball at all as you may
be one of those people that will never be happy.
you follow all the instructions above you will save yourself
and us time and money and the world will be a better place,
Thanks and now you may place your order.